Quality Customer Service

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: SHRM PDCs: 25

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Course Description

Quality customer service is the best way to earn repeat customers and ensure long-term success for your business. In this course, you will learn how to provide efficient, quick, and friendly service, the benefits of building strong relationships with customers, how to handle complaints effectively, and the advantages of responding to customers’ issues in a timely manner.

You will also learn about the current trends and updated research in customer service so you can build your customer service skills, including those needed for internal customers, external customers, and prospective customers.

Mastering the Hybrid Workplace

Pathways Program

Estimated learner hours: 17 hours

Access time: 2 years

Credits: 17 SHRM PDCs

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Course Description

The sudden surge in remote work in response to the global pandemic, will likely have a long-term impact on our workforce and how organizations operate. In the process of transitioning to a work-from-home environment, we have discovered a lot of challenges and pitfall along the way. Some found the challenges associated with leading a virtual team. Others missed the connection they found during in-person meetings. Many struggled to maintain healthy boundaries which resulted in poor work-life balance.

Today, we see more and more employers transitioning to a hybrid workplace that provides a mix of in the office and in our homes. Mastering the Hybrid Workplace will provide you with the knowledge, skills, and practices you need to be a team player, lead others, maintain a healthy work/life balance, and maximize productivity while working from home.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on March 3rd, 2022, at 2:00 pm MT or you can view the on-demand recording!

Technology in the Workplace

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

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Course Description

Today’s employees are expected to be able to leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Employees must adapt to new and emerging technologies to meet organizational needs.

Taking advantage of technologies designed to enable collaborative workplaces to thrive is a key task in assuring a fluid work environment. In this course, you will learn the knowledge and skills related to the effective, efficient, and ethical use of technology in the workplace.

Global Dimensions of Business

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Nearly every business today, both large and small, has global relevance. Leaders at all levels need to understand how a business can be global and gain a broader competitive advantage.

In this course, you will learn about strategizing in an international context, managing and leading within a global environment, multinational strategies and structures, foreign market entry, and becoming a savvy global strategist.

Leadership Decision Making

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Every leader needs to be able to make good and timely decisions. A systematic approach to decision making allows you to bring consistency and order to a process that might otherwise feel idiosyncratic and instinctive. It can also help you to determine the most effective means of reaching a decision.

This course will provide you with the analysis tools to use and help you to learn how to apply the decision-making method appropriate to each situation.

Introduction to Human Resource Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Human resource management is essential to the operations of any organization. In many small to medium-sized organizations, the human resource function is an additional job responsibility, often for the business owner or other senior leader.

In this course, you will learn the essentials of Human Resource Management (HRM), job analysis and recruiting strategies, employee training and development, career management, compensation plans, compliance in the workplace, and fair treatment.

Emotional Intelligence: Leading with Self-Awareness

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Emotions are the invisible hero of both success and failure in the workplace. How emotions influence your creativity, ability to achieve goals, and work quality is up to you. Emotional Intelligence (EQ) is a skill that can be learned and developed.

In this course, you will learn about emotional intelligence in the workplace, its importance, and practical tools that will improve your emotional intelligence through a collection of science-based exercises.

Emotional Intelligence: Mental Toughness and Resilience

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Mental toughness and resilience are becoming scarce commodities in leadership today. You can practice mental toughness and become more resilient to lead others more effectively through our ever volatile and changing times.

This course will guide you in developing your knowledge and skills related to the essentials of mental toughness and resilience, and provide you mental training interventions, stress management techniques, and ideas on how to build resilient teams.

Delegation

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Would you like to elevate your team’s efficiency? Delegation skills help your team reach collective success. Delegation increases employee satisfaction and retention by entrusting them with greater ownership and growth. Delegation also helps you to grow other leaders and improve the overall capacity of the organization.

In this course, you will learn the skill of delegation and how delegating will develop your people and yourself and increase proficiency levels.

Career Management

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Career management is the overall design or pattern of one’s career, shaped by goals and interests and identifiable by positions that embody those goals and interests. It is a sequential process that starts from an understanding of yourself and encompasses occupational awareness.

This course will develop your understanding, knowledge, actions, and skills to help you more effectively manage your career. You will learn how to set career goals, understand the steps to reach them, and create a more fulfilling life.

Business Writing Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

In nearly any workplace situation, writing is something you will be expected to do continuously and expected to do well. Your writing style will indicate your level of professionalism and can garner respect for you and your organization.

This course teaches the basics of writing a business letter, preparing a report, writing for a publication, and choosing appropriate methods or technology to send your message. These tools can increase writing effectiveness in the business world and beyond.

Business Leadership

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Leadership is a part of nearly every employee’s job description. Businesses today require employees to take the initiative, find innovative solutions, act like an entrepreneur, and lead others towards organizational success.

This course will help you understand and apply foundational leadership concepts, including leadership traits and characteristics, leadership development and succession, transformational leadership, measurement of leadership effectiveness, and contingency leadership.

Business Integration and Strategic Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Do you have a system in place to grow your business? Managers and business owners must be able to conduct decision-making within an often complex, ambiguous, and evolving business landscape.

In this course, you will learn about strategic leadership, strategic decision making, building competitive advantage, multifunctional management, and strategy.

Business Finance Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Financial managers must be able to convert relevant accounting and tax information into meaningful and actionable knowledge for organizational decision making.

In this course, you will learn about financial statements and cash flows, how to plan for growth and control, debt management, financial instruments, capital budgeting, and returns. It is appropriate for employees needing to understand financial analysis and reporting.

Business Ethics

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

In all realms of the business world, ethics and ethical conduct must be the foundation for employee decisions.

In this course, you will learn about organizational and ethical culture, ethical decision making, ethical leadership, global perspectives and issues of business ethics, and the development of business ethics culture.

Business Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Effective business communication is critical in today’s workforce. Through an exchange of verbal or written statements, the ability to communicate effectively is vital to creating an understanding of strategic goals, focus, or events.

In this course, you will learn the foundational principles of communication, interpersonal dynamics in organizations, the variances in communicating with internal and external audiences, crisis and risk communication, and developing impactful communication in professional presentations.

Accounting Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

You will learn the foundations and fundamentals of business accounting, including basic financial statement analysis, analytical measures, corporate annual reports, capital investment analysis, internal controls, budgeting, and performance measures. In this course, you will gain a comprehensive overview of the business accounting function.

Legal Environment of Business

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

The legal environment of business is much more than simple compliance with the law; it is also about understanding the legal frameworks in which a company operates to achieve and maintain compliance.

In this course, you will learn the critical concepts behind how businesses are formed and structured from a legal perspective, trade laws and regulations, contracts, and compliance issues related to sales and product liability.

Managing Conflict

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

No matter how much we try to avoid it, conflict is inevitable regardless of our communication and leadership abilities. It can also push us to re-examine what we think and strive to be our best.

In this course, you will learn the art of conflict resolution. You will examine different kinds of conflict and how to best deal with them, including what to do when conflict happens, how to minimize or remove barriers to conflict resolution, how to handle high maintenance relationships, and some tried-and-true rules for conflict resolution.

Improving your conflict management skills creates positive results for relationships at home and in the workplace.

Marketing Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

In this course, you will learn the core concepts of marketing that will help set your organization apart from the competition. Great marketing is based on sound, logical economics and psychological laws of human and organizational behavior. Marketing, when well executed, will make customers happier and companies more profitable.

This course is an easy-to-follow introduction to marketing, including marketing framework, the importance of research in decision making, segmentation, target marketing, positioning, and marketing metrics to gauge effectiveness.