Quality Customer Service Workshop

An In-Person Pathways Program - November 9th in Gillette, WY

Estimated learner hours: 8-30 hours

Access time: 2 years of online content

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Program Description

Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.

As a bonus, we are giving the participants of the Quality Customer Service workshop, 2 years of FREE access to one of our most popular online courses – Fulfilling Customer Expectations. In the course, you will learn how to apply strategies that leave your customers satisfied and happy. You will also learn how to create a workplace culture that prioritizes customer service.

The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.

Leading Organizations

Pathways Program

Estimated learner hours: 60 hours

Access time: 2 years

Credits: 60 SHRM PDCs

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Course Description

Leadership is about fighting through the chaos of the moment to see and understand the perspective of the situation. The essential leadership transition from individual contributor to supervisor or manager with team-level responsibilities is essential to lead organizations.
This 8-module program will help you complete this transition; to further develop you as an organizational leader, the modules include responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, performance, quality, and culture.
Each module in the 8-module program is approximately 4-6 learner hours. Modules can be completed independently or in sequence. Collectively, the modules cover the key elements of the Baldrige Excellence Framework.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute on-demand seminar focused on application and hosted by our leadership experts.

Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

The Continuous Quality Improvement Team

Leading Edge Learning

Estimated learner hours: 28 hours

Access time: 2 years

Credits: 28 SHRM PDCs

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Course Description

Continuous Improvement is a concept that will benefit all organizations. The basic idea is that the employees know best how to make the incremental changes that will improve operations. By working together as a team, employees will be better enabled to improve the quality of the organization’s products and services to all customers, internal and external.

Through your participation in this important effort and membership on the team, you will be improving the organization. As the organization improves, the benefits to you are realized through your safety and work environment.

Entrepreneurialism

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

The road to entrepreneurship is often a treacherous one filled with unexpected detours, roadblocks, and dead ends. There are many sleepless nights, plans that do not work out, funding that does not come through, and customers that never materialize. However, you can find success.

This course will help you understand entrepreneurialism and learn how to take an idea to market in a purposeful and thoughtful manner.