Quality Customer Service

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: SHRM PDCs: 25

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Course Description

Quality customer service is the best way to earn repeat customers and ensure long-term success for your business. In this course, you will learn how to provide efficient, quick, and friendly service, the benefits of building strong relationships with customers, how to handle complaints effectively, and the advantages of responding to customers’ issues in a timely manner.

You will also learn about the current trends and updated research in customer service so you can build your customer service skills, including those needed for internal customers, external customers, and prospective customers.

Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

Entrepreneurialism

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 20 SHRM PDCs

[commerce Item=180]

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Course Description

The road to entrepreneurship is often a treacherous one filled with unexpected detours, roadblocks, and dead ends. There are many sleepless nights, plans that do not work out, funding that does not come through, and customers that never materialize. However, you can find success.

This course will help you understand entrepreneurialism and learn how to take an idea to market in a purposeful and thoughtful manner.