A Focus on Your Customer

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Get the competitive advantage with superior customer service. Some 80% of CEOs in a recent Gartner study said they provided exceptional customer service; however, only 8% of customers agreed.

The challenges of customer service are many.  In this course, gain the tools and processes to understand, implement, measure, and develop a great customer experience to gain a competitive advantage and keep your customers coming back for more.