At Peregrine Global Services, we take the security and privacy of our users’ information seriously. Should any security issues arise with our products or services, or if there is suspicion that an account has been compromised, please reach out immediately via email at info@peregrineglobal.com or call us at (877) 260-1555.
Student and Academic Data
- Student Data Access: Only authorized account holders at the educational institution can access that institution’s data. This strict access control ensures that sensitive information remains confidential and is accessed on a need-to-know basis.
- Data Sharing: Any data shared externally is provided only in aggregate, deidentified form, ensuring it cannot be attributed to any specific institution or individual.
- Privacy and Data Handling: Please refer to our privacy policy for detailed information on how user data is managed and protected in compliance with educational and regulatory standards.
Confidentiality
- Authentication Measures: We employ robust authentication processes. Each customer account must enter unique usernames and passwords upon each session. Student authentication is secured through unique access keys or securely managed through an integrated connection with their learning management system (LMS).
- Data Encryption: We encrypt all sensitive user data in storage and in transit, ensuring the security of personal and academic information. Peregrine Global Services does not store credit card data.
Availability
We prioritize the continuous availability of our services. Our infrastructure is designed for resilience, supported by world-class data centers equipped with redundant systems and robust failover capabilities. We maintain constant uptime monitoring and rapid response measures to ensure our services remain accessible and reliable around the clock.
- Global Data Zone Flexibility: We understand the importance of data zone preferences based on our clients’ regulatory and operational requirements. Although our primary data zones are located within the United States, we offer the flexibility to host data in alternative data zones globally as needed.
- Network and Uptime: We ensure high availability and resilience by employing continuous uptime monitoring with immediate escalation protocols, and a robust network infrastructure designed to handle shifts in traffic and prevent single points of failure.
- Physical Infrastructure: Our infrastructure is hosted in state-of-the-art, US-based data centers with comprehensive physical security measures, including biometric access controls and constant surveillance, to protect against unauthorized entry and physical threats.
- Backup Practices: Data is backed up daily across multiple geographically disparate US sites, ensuring rapid recovery capabilities.
Vulnerability Management
- Information Security Policies: We maintain comprehensive information security policies, which include incident response plans that are regularly reviewed and adapted to address new security challenges as they arise.
Organizational & Administrative Security
- Access Control: We enforce strict access controls to sensitive data across our databases, systems, and environments, adhering to the least privilege principle necessary for effective data security management.
Handling of Security Breaches
In the event of a data breach, our policy is to notify affected users promptly. Notification procedures include email alerts and public notices on our website to ensure transparency and swift communication.
Compliance with General Data Protection Regulation (GDPR)
For our users in the European Union, we commit to protecting personal information in accordance with GDPR provisions. We do not sell, exchange, or transfer member information without user consent, other than for the explicit purpose of delivering the requested product or service. Please refer to our Privacy Policy for more information.
HECVAT Alignment
We align our security practices with the Educause HECVAT framework to specifically meet the needs of higher education clients, ensuring that our practices not only comply with general data protection standards but are also tailored to address the specific challenges and requirements of the educational sector.
Latest update: April 3, 2025
