Quality Customer Service Workshop

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Estimated learner hours: 8-30 hours

Access time: 2 years of online content

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Program Description

Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.

The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.

Leaders Made: Practical Leadership Training

An In-Person Pathways Program

Estimated learner hours: 72 hours

Access time: 2 years

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Program Description

Leaders are made, not born. By investing in your knowledge and skills, you can be a leader who inspires. Peregrine Pathways presents a practical and interactive leadership training program to help you learn to lead. During the LEADERS MADE program, you will be immersed in leadership training with four in-person 2-day workshops (8am-5pm), online courses, a 360-degree leadership skills assessment, an MBTI® assessment, one-on-one mentoring, and workplace application activities. The workshops are taught by Peregrine’s globally-recognized leadership experts, who will bring real-world experiences to each session.

The LEADERS MADE program is appropriate for professionals at all stages in their career. Regardless of your title or role, you can be a leader.

Leading Organizations

Pathways Program

Estimated learner hours: 62 hours

Access time: 2 years

Credits: 60 SHRM PDCs | 4.0 PTSB Credits

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Course Description

Leadership is about fighting through the chaos of the moment to see and understand the perspective of the situation. The essential leadership transition from individual contributor to supervisor or manager with team-level responsibilities is essential to lead organizations.
This 8-module program will help you complete this transition; to further develop you as an organizational leader, the modules include responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, performance, quality, and culture.
Each module in the 8-module program is approximately 4-6 learner hours. Modules can be completed independently or in sequence. Collectively, the modules cover the key elements of the Baldrige Excellence Framework.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute on-demand seminar focused on application and hosted by our leadership experts.

Transformative Leadership Workshop

An In-Person Pathways Program

Estimated learner hours: 8 hours

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Program Description

Transform into a leader who inspires with our Transformative Leadership Workshop. This workshop will equip you with the skills to profoundly understand and motivate your team, driving them toward unparalleled success. Learn from the experiences of leaders like yourself and dive into emotional intelligence, change leadership, and continuous improvement using interactive methods that guarantee practical, applicable skills. But hurry – spots are limited! Don’t miss this opportunity to elevate your leadership and achieve tangible results.

Applied Ethics

Leading Edge Learning

Estimated learner hours: 6 hours

Access time: 2 years

Credits: 6 SHRM PDCs

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Course Description

Ethical conduct is the centerpiece of good leadership and organizational effectiveness, and your ethical conduct will shape and define your messages and the media you choose for your business communication.

In this course, you will learn how a leader must exemplify their values and put their knowledge into action — the DO dimension of leadership. This course will refresh your leadership skills and hone your leadership actions so you can be a more successful leader in your workplace.

Global Dimensions of Business

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Nearly every business today, both large and small, has global relevance. Leaders at all levels need to understand how a business can be global and gain a broader competitive advantage.

In this course, you will learn about strategizing in an international context, managing and leading within a global environment, multinational strategies and structures, foreign market entry, and becoming a savvy global strategist.

Leadership Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Rising to the leadership challenge has so much to do with your ability to communicate clearly and effectively. Whether introducing new directives, setting standards, or pursuing goals, the ability to connect, engage, and convey a message can make all the difference in your success.

In this course, you will learn how to communicate to influence others positively, provide effective feedback, give a professional presentation, and employ active listening.

Introduction to Human Resource Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Human resource management is essential to the operations of any organization. In many small to medium-sized organizations, the human resource function is an additional job responsibility, often for the business owner or other senior leader.

In this course, you will learn the essentials of Human Resource Management (HRM), job analysis and recruiting strategies, employee training and development, career management, compensation plans, compliance in the workplace, and fair treatment.

Hiring: A Practical Guide for Selecting the Right People

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Great people make for great organizations. The all-too-common reality is that too many companies do not invest in ensuring a well-designed and implemented hiring process to get the right people on board.

This course will teach you the knowledge and skills necessary to hire the right people for your organization. The course includes access to over a hundred competency-based interview questions.

Leadership Essentials

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Everyone has the potential to be a great leader, but great leadership does not just happen. Great leaders intentionally create a plan, a road map, for developing themselves as the type of leader that others want to follow.

In this course, get ready to think about what you really value and how to bring more of that into your leadership. Learn how your expectations can influence behavior, how to delegate effectively, and how you can improve as a leader — setting the example in your organization.

Leadership Foundations

Leading Edge Learning

Estimated learner hours: 30 hours

Access time: 2 years

Credits: 30 SHRM PDCs

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Course Description

This course encompasses the BE, KNOW, and DO foundations of leadership. The character of the leader is the BE dimension, the values and attributes that define the leader. The leader must also understand the technical and people skills, the KNOW dimension. The leader must then exemplify their values and put their knowledge into action, the DO dimension of leadership.

At the end of this course, you will know how to BE a leader worth following, you will KNOW how to influence others, and you will understand what actions to take to set the standard of what you DO as a leader.

Leadership Refresher

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

Challenges can arise at any time, and to be an effective leader, you need to respond to those challenges with intelligence, strategy, and expertise. If you have difficulty responding to unanticipated challenges or are simply interested in improving your leadership skills, perhaps it is time to further develop your leadership skills and actions.

Refresh your leadership skills and hone your leadership actions to be a more successful leader in your workplace. You will learn how to influence people, grow other leaders, lead a team, understand your values, and go to the next level in your leadership journey.

Emotional Intelligence: Leading with Self-Awareness

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Emotions are the invisible hero of both success and failure in the workplace. How emotions influence your creativity, ability to achieve goals, and work quality is up to you. Emotional Intelligence (EQ) is a skill that can be learned and developed.

In this course, you will learn about emotional intelligence in the workplace, its importance, and practical tools that will improve your emotional intelligence through a collection of science-based exercises.

Emotional Intelligence: Mental Toughness and Resilience

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Mental toughness and resilience are becoming scarce commodities in leadership today. You can practice mental toughness and become more resilient to lead others more effectively through our ever volatile and changing times.

This course will guide you in developing your knowledge and skills related to the essentials of mental toughness and resilience, and provide you mental training interventions, stress management techniques, and ideas on how to build resilient teams.

Leading Change

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Change leads to growth and innovation, and yet, for many of us, change can be hard. This is increasingly true in today’s world, where change barrels at us full speed, often before we have even caught up with whatever happened last. Being able to lead your organization through change is one of the most important talents today’s leaders can have.

In this course, you will learn how to lead through change in a way that soothes fears and keeps your workplace thriving. You will learn tools to change resistance to excitement, keep your team inspired, and minimize the barriers that keep people from embracing change.

Business Writing Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

In nearly any workplace situation, writing is something you will be expected to do continuously and expected to do well. Your writing style will indicate your level of professionalism and can garner respect for you and your organization.

This course teaches the basics of writing a business letter, preparing a report, writing for a publication, and choosing appropriate methods or technology to send your message. These tools can increase writing effectiveness in the business world and beyond.

Business Leadership

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Leadership is a part of nearly every employee’s job description. Businesses today require employees to take the initiative, find innovative solutions, act like an entrepreneur, and lead others towards organizational success.

This course will help you understand and apply foundational leadership concepts, including leadership traits and characteristics, leadership development and succession, transformational leadership, measurement of leadership effectiveness, and contingency leadership.

Business Integration and Strategic Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Do you have a system in place to grow your business? Managers and business owners must be able to conduct decision-making within an often complex, ambiguous, and evolving business landscape.

In this course, you will learn about strategic leadership, strategic decision making, building competitive advantage, multifunctional management, and strategy.

Business Finance Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Financial managers must be able to convert relevant accounting and tax information into meaningful and actionable knowledge for organizational decision making.

In this course, you will learn about financial statements and cash flows, how to plan for growth and control, debt management, financial instruments, capital budgeting, and returns. It is appropriate for employees needing to understand financial analysis and reporting.

Business Ethics

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

In all realms of the business world, ethics and ethical conduct must be the foundation for employee decisions.

In this course, you will learn about organizational and ethical culture, ethical decision making, ethical leadership, global perspectives and issues of business ethics, and the development of business ethics culture.