Quality Customer Service

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: SHRM PDCs: 25

[commerce Item=177]

More Details

Course Description

Quality customer service is the best way to earn repeat customers and ensure long-term success for your business. In this course, you will learn how to provide efficient, quick, and friendly service, the benefits of building strong relationships with customers, how to handle complaints effectively, and the advantages of responding to customers’ issues in a timely manner.

You will also learn about the current trends and updated research in customer service so you can build your customer service skills, including those needed for internal customers, external customers, and prospective customers.

Leadership Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

[commerce Item=141]

More Details

Course Description

Rising to the leadership challenge has so much to do with your ability to communicate clearly and effectively. Whether introducing new directives, setting standards, or pursuing goals, the ability to connect, engage, and convey a message can make all the difference in your success.

In this course, you will learn how to communicate to influence others positively, provide effective feedback, give a professional presentation, and employ active listening.

Business Writing Fundamentals

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

[commerce Item=140]

More Details

Course Description

In nearly any workplace situation, writing is something you will be expected to do continuously and expected to do well. Your writing style will indicate your level of professionalism and can garner respect for you and your organization.

This course teaches the basics of writing a business letter, preparing a report, writing for a publication, and choosing appropriate methods or technology to send your message. These tools can increase writing effectiveness in the business world and beyond.

Business Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

[commerce Item=139]

More Details

Course Description

Effective business communication is critical in today’s workforce. Through an exchange of verbal or written statements, the ability to communicate effectively is vital to creating an understanding of strategic goals, focus, or events.

In this course, you will learn the foundational principles of communication, interpersonal dynamics in organizations, the variances in communicating with internal and external audiences, crisis and risk communication, and developing impactful communication in professional presentations.