Quality Customer Service

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: SHRM PDCs: 25

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Course Description

Quality customer service is the best way to earn repeat customers and ensure long-term success for your business. In this course, you will learn how to provide efficient, quick, and friendly service, the benefits of building strong relationships with customers, how to handle complaints effectively, and the advantages of responding to customers’ issues in a timely manner.

You will also learn about the current trends and updated research in customer service so you can build your customer service skills, including those needed for internal customers, external customers, and prospective customers.

Mastering the Hybrid Workplace

Pathways Program

Estimated learner hours: 17 hours

Access time: 2 years

Credits: 17 SHRM PDCs

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Course Description

The sudden surge in remote work in response to the global pandemic, will likely have a long-term impact on our workforce and how organizations operate. In the process of transitioning to a work-from-home environment, we have discovered a lot of challenges and pitfall along the way. Some found the challenges associated with leading a virtual team. Others missed the connection they found during in-person meetings. Many struggled to maintain healthy boundaries which resulted in poor work-life balance.

Today, we see more and more employers transitioning to a hybrid workplace that provides a mix of in the office and in our homes. Mastering the Hybrid Workplace will provide you with the knowledge, skills, and practices you need to be a team player, lead others, maintain a healthy work/life balance, and maximize productivity while working from home.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on March 3rd, 2022, at 2:00 pm MT or you can view the on-demand recording!

Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

Discovering the Power of Diversity

Pathways Program

Estimated learner hours: 29 hours

Access time: 2 years

Credits: 29 SHRM PDCs

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Building a diverse organization full of people from different backgrounds is not enough. You must understand how to create an inclusive culture that allows you to leverage the power of diversity. Diversity and inclusion are a strength and can lend to your organization’s various benefits including an improved company culture, happier employees, and unique perspectives that lead to a competitive advantage.

In this program, you will discover how to leverage diversity to advance your organization. Whether you are a team member, supervisor, HR Manager, or executive leader this program will provide value. You will learn to understand and appreciate diversity and inclusion, perform cross-cultural communications, contribute to a diverse environment, and more.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on January 20th, 2022, at 2:00 pm MT or you can view the on-demand recording!

Technology in the Workplace

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

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Course Description

Today’s employees are expected to be able to leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Employees must adapt to new and emerging technologies to meet organizational needs.

Taking advantage of technologies designed to enable collaborative workplaces to thrive is a key task in assuring a fluid work environment. In this course, you will learn the knowledge and skills related to the effective, efficient, and ethical use of technology in the workplace.

Family-Owned Businesses

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

A family business is a commercial organization that holds unique challenges in decision-making, legacy, culture, and influence.

Family-owned businesses are closely identified through leadership or ownership. Such businesses are the oldest and most common model of an economic organization.

In this course, you will learn the unique structures, operations, and dynamics of family-owned businesses. It also includes practical tools to manage, grow, and sustain family businesses successfully.

Your Bridge to Supervision

Peregrine Pathways

Estimated learner hours: 80+ hours

Access time: 2 years

Credits: 60 SHRM PDCs | 42 WY POST hrs | 6 WY PTSB hrs

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Be the type of leader that inspires and motivates. Leadership is about earning trust and respect through modeled behaviors and actions. One of the most challenging transitions in one’s leadership journey is when a person becomes directly in charge of others – the supervisor. Whether you are beginning your journey into leadership or are part way through, this program will give you the tools and confidence to build upon your existing skills and become the kind of supervisor you wish you had.

This 12-unit series teaches the values, skills, and actions associated with supervision and being a leader. Each unit includes an online course paired with a live or on-demand seminar. Complete the units independently or in sequence.

Applied Ethics

Leading Edge Learning

Estimated learner hours: 6 hours

Access time: 2 years

Credits: 6 SHRM PDCs

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Course Description

Ethical conduct is the centerpiece of good leadership and organizational effectiveness, and your ethical conduct will shape and define your messages and the media you choose for your business communication.

In this course, you will learn how a leader must exemplify their values and put their knowledge into action — the DO dimension of leadership. This course will refresh your leadership skills and hone your leadership actions so you can be a more successful leader in your workplace.

Global Dimensions of Business

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Nearly every business today, both large and small, has global relevance. Leaders at all levels need to understand how a business can be global and gain a broader competitive advantage.

In this course, you will learn about strategizing in an international context, managing and leading within a global environment, multinational strategies and structures, foreign market entry, and becoming a savvy global strategist.

Leadership Decision Making

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Every leader needs to be able to make good and timely decisions. A systematic approach to decision making allows you to bring consistency and order to a process that might otherwise feel idiosyncratic and instinctive. It can also help you to determine the most effective means of reaching a decision.

This course will provide you with the analysis tools to use and help you to learn how to apply the decision-making method appropriate to each situation.

Leadership Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Rising to the leadership challenge has so much to do with your ability to communicate clearly and effectively. Whether introducing new directives, setting standards, or pursuing goals, the ability to connect, engage, and convey a message can make all the difference in your success.

In this course, you will learn how to communicate to influence others positively, provide effective feedback, give a professional presentation, and employ active listening.

Introduction to Human Resource Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Human resource management is essential to the operations of any organization. In many small to medium-sized organizations, the human resource function is an additional job responsibility, often for the business owner or other senior leader.

In this course, you will learn the essentials of Human Resource Management (HRM), job analysis and recruiting strategies, employee training and development, career management, compensation plans, compliance in the workplace, and fair treatment.

Hiring: A Practical Guide for Selecting the Right People

Leading Edge Learning

Estimated learner hours: 12-15 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Great people make for great organizations. The all-too-common reality is that too many companies do not invest in ensuring a well-designed and implemented hiring process to get the right people on board.

This course will teach you the knowledge and skills necessary to hire the right people for your organization. The course includes access to over a hundred competency-based interview questions.

Leadership Essentials

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Everyone has the potential to be a great leader, but great leadership does not just happen. Great leaders intentionally create a plan, a road map, for developing themselves as the type of leader that others want to follow.

In this course, get ready to think about what you really value and how to bring more of that into your leadership. Learn how your expectations can influence behavior, how to delegate effectively, and how you can improve as a leader — setting the example in your organization.

Employee Performance Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

An organization’s success is largely dependent on how well employees perform. Many supervisors, managers, and even senior leaders struggle with maximizing employee performance while keeping employee morale high and turnover low. Each employee is different, as are the performance problems that may arise.

In this course, you will develop an understanding of employee performance management and learn how to apply good performance management techniques to address issues and improve employee performance.

Leadership Foundations

Leading Edge Learning

Estimated learner hours: 30 hours

Access time: 2 years

Credits: 30 SHRM PDCs

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Course Description

This course encompasses the BE, KNOW, and DO foundations of leadership. The character of the leader is the BE dimension, the values and attributes that define the leader. The leader must also understand the technical and people skills, the KNOW dimension. The leader must then exemplify their values and put their knowledge into action, the DO dimension of leadership.

At the end of this course, you will know how to BE a leader worth following, you will KNOW how to influence others, and you will understand what actions to take to set the standard of what you DO as a leader.

Leadership in the Stages of Team Development

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Do you have team issues? The most helpful thing you can do to solve those team issues is to understand the five stages of team development. Once you understand the stages of team development, you can identify what your team needs to perform its best.

In this course, you will learn the Tuckman Model stages of team development and how to lead your team in each stage more effectively.

Emotional Intelligence: Leading with Self-Awareness

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Emotions are the invisible hero of both success and failure in the workplace. How emotions influence your creativity, ability to achieve goals, and work quality is up to you. Emotional Intelligence (EQ) is a skill that can be learned and developed.

In this course, you will learn about emotional intelligence in the workplace, its importance, and practical tools that will improve your emotional intelligence through a collection of science-based exercises.

Leadership Styles

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Whether you are leading a meeting, a project, a team, or an entire department, you should consider identifying with or adopting a defined leadership style based on the situation, the people involved, and the culture of the organization.

Most professionals develop their own style of leadership based on factors like experience and personality, as well as the unique needs of their organization and its organizational culture. In this course, you will learn the different styles of leadership, the advantages and disadvantages of these styles, and when to use the different styles to aid you in becoming the most effective leader you can be.

Emotional Intelligence: Mental Toughness and Resilience

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Mental toughness and resilience are becoming scarce commodities in leadership today. You can practice mental toughness and become more resilient to lead others more effectively through our ever volatile and changing times.

This course will guide you in developing your knowledge and skills related to the essentials of mental toughness and resilience, and provide you mental training interventions, stress management techniques, and ideas on how to build resilient teams.