Quality Customer Service Workshop

An In-Person Pathways Program - November 9th in Gillette, WY

Estimated learner hours: 8-30 hours

Access time: 2 years of online content

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Program Description

Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.

As a bonus, we are giving the participants of the Quality Customer Service workshop, 2 years of FREE access to one of our most popular online courses – Fulfilling Customer Expectations. In the course, you will learn how to apply strategies that leave your customers satisfied and happy. You will also learn how to create a workplace culture that prioritizes customer service.

The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.

Leaders Made: Practical Leadership Training

Pathways Program

Estimated learner hours: 72 hours

Access time: 2 years

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Program Description

Leaders are made, not born. By investing in your knowledge and skills, you can be a leader who inspires. Peregrine Pathways presents a practical and interactive leadership training program to help you learn to lead. During the LEADERS MADE program, you will be immersed in leadership training with four in-person 2-day workshops (8am-5pm), online courses, a 360-degree leadership skills assessment, an MBTI® assessment, virtual one-on-one mentoring, and workplace application activities. The workshops are taught by Peregrine’s globally-recognized leadership experts, who will bring real-world experiences to each session.

The LEADERS MADE program is appropriate for professionals at all stages in their career. Regardless of your title or role, you can be a leader.

Succession Planning and Talent Management

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

Succession planning is a process for identifying and developing new leaders who can replace those who are promoted, leave, or retire. Succession planning and talent management are future focused activities that identify, develop, and prepare the right talent for the right positions proactively. In this course, you will learn the skills necessary to build an actionable succession plan, conduct skills gaps analysis, avoid succession planning pitfalls, and develop organizational coaching and mentoring programs.

Leading Organizations

Pathways Program

Estimated learner hours: 60 hours

Access time: 2 years

Credits: 60 SHRM PDCs

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Course Description

Leadership is about fighting through the chaos of the moment to see and understand the perspective of the situation. The essential leadership transition from individual contributor to supervisor or manager with team-level responsibilities is essential to lead organizations.
This 8-module program will help you complete this transition; to further develop you as an organizational leader, the modules include responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, performance, quality, and culture.
Each module in the 8-module program is approximately 4-6 learner hours. Modules can be completed independently or in sequence. Collectively, the modules cover the key elements of the Baldrige Excellence Framework.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute on-demand seminar focused on application and hosted by our leadership experts.

Employee Retention

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

Learn about the costs of turnover, how job descriptions need to be written from a retention perspective, and how new hires should be onboarded and trained. You will know how to retain high-potential employees, explore considerations for the different generations in the workplace, focus on management for retention, and develop a succession plan for strategic employee retention. Build your dream team and improve your organization by growing and retaining your hired talent.

Mastering the Hybrid Workplace

Pathways Program

Estimated learner hours: 17 hours

Access time: 2 years

Credits: 17 SHRM PDCs

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Course Description

The sudden surge in remote work in response to the global pandemic, will likely have a long-term impact on our workforce and how organizations operate. In the process of transitioning to a work-from-home environment, we have discovered a lot of challenges and pitfall along the way. Some found the challenges associated with leading a virtual team. Others missed the connection they found during in-person meetings. Many struggled to maintain healthy boundaries which resulted in poor work-life balance.

Today, we see more and more employers transitioning to a hybrid workplace that provides a mix of in the office and in our homes. Mastering the Hybrid Workplace will provide you with the knowledge, skills, and practices you need to be a team player, lead others, maintain a healthy work/life balance, and maximize productivity while working from home.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on March 3rd, 2022, at 2:00 pm MT or you can view the on-demand recording!

Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

Diversity and Culture in the Global Workplace

Pathways Program

Estimated learner hours: 29 hours

Access time: 2 years

Credits: 29 SHRM PDCs

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Course Description

Building a diverse organization full of people from different backgrounds is not enough. You must understand how to create an inclusive culture that allows you to leverage the power of diversity. Diversity and inclusion are a strength and can lend to your organization’s various benefits including an improved company culture, happier employees, and unique perspectives that lead to a competitive advantage.

In this program, you will discover how to leverage diversity to advance your organization. Whether you are a team member, supervisor, HR Manager, or executive leader this program will provide value. You will learn to understand and appreciate diversity and inclusion, perform cross-cultural communications, contribute to a diverse environment, and more.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and an on-demand 90-minute seminar focused on application and hosted by our leadership experts.

Technology in the Workplace

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Today’s employees are expected to be able to leverage existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Employees must adapt to new and emerging technologies to meet organizational needs.

Taking advantage of technologies designed to enable collaborative workplaces to thrive is a key task in assuring a fluid work environment. In this course, you will learn the knowledge and skills related to the effective, efficient, and ethical use of technology in the workplace.

The Continuous Quality Improvement Team

Leading Edge Learning

Estimated learner hours: 28 hours

Access time: 2 years

Credits: 28 SHRM PDCs

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Course Description

Continuous Improvement is a concept that will benefit all organizations. The basic idea is that the employees know best how to make the incremental changes that will improve operations. By working together as a team, employees will be better enabled to improve the quality of the organization’s products and services to all customers, internal and external.

Through your participation in this important effort and membership on the team, you will be improving the organization. As the organization improves, the benefits to you are realized through your safety and work environment.

Nonprofit Board Governance

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

Lead your nonprofit to change the world. There are many types of nonprofit boards, including those that serve foundations, organizations that provide services to enhance the public good, and government. The oversight provided by boards is vital to the success of each type of organization. However, there are parts and pieces to ensuring the effectiveness of a nonprofit board.

In this course, you will learn how to be a better board member and how to manage your organization’s board of directors. The course covers the ins and outs of nonprofit boards, including strategic planning, establishing policies, management, budgeting, and fundraising.

Family-Owned Businesses

Leading Edge Learning

Estimated learner hours: 25 hours

Access time: 2 years

Credits: 25 SHRM PDCs

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Course Description

A family business is a commercial organization that holds unique challenges in decision-making, legacy, culture, and influence.

Family-owned businesses are closely identified through leadership or ownership. Such businesses are the oldest and most common model of an economic organization.

In this course, you will learn the unique structures, operations, and dynamics of family-owned businesses. It also includes practical tools to manage, grow, and sustain family businesses successfully.

Applied Research and Statistics

Pathways Program

Estimated learner hours: 28 Hours

Access time: 2 years

Credits: 28 SHRM PDCs | 2 PTSB Hours

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Course Description

Applied research projects are typically structured around a research approach that includes a topic, problem statement, research questions, hypotheses, statistical testing, and analysis of the results. Quantitative, case study, and mixed methods research approaches typically follow this scientific method for research.

The purpose of this program is to teach the scientific methodology for applied research and the use of statistics for hypothesis testing.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and an on-demand seminar focused on application and hosted by our leadership and business experts.

Your Bridge to Supervision

Peregrine Pathways

Estimated learner hours: 80+ hours

Access time: 2 years

Credits: 60 SHRM PDCs | 42 WY POST hrs | 6 WY PTSB hrs

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Be the type of leader that inspires and motivates. Leadership is about earning trust and respect through modeled behaviors and actions. One of the most challenging transitions in one’s leadership journey is when a person becomes directly in charge of others – the supervisor. Whether you are beginning your journey into leadership or are part way through, this program will give you the tools and confidence to build upon your existing skills and become the kind of supervisor you wish you had.

This 12-unit series teaches the values, skills, and actions associated with supervision and being a leader. Each unit includes an online course paired with a live or on-demand seminar. Complete the units independently or in sequence.

Applied Ethics

Leading Edge Learning

Estimated learner hours: 6 hours

Access time: 2 years

Credits: 6 SHRM PDCs

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Course Description

Ethical conduct is the centerpiece of good leadership and organizational effectiveness, and your ethical conduct will shape and define your messages and the media you choose for your business communication.

In this course, you will learn how a leader must exemplify their values and put their knowledge into action — the DO dimension of leadership. This course will refresh your leadership skills and hone your leadership actions so you can be a more successful leader in your workplace.

Global Dimensions of Business

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Nearly every business today, both large and small, has global relevance. Leaders at all levels need to understand how a business can be global and gain a broader competitive advantage.

In this course, you will learn about strategizing in an international context, managing and leading within a global environment, multinational strategies and structures, foreign market entry, and becoming a savvy global strategist.

Leadership Decision Making

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Every leader needs to be able to make good and timely decisions. A systematic approach to decision making allows you to bring consistency and order to a process that might otherwise feel idiosyncratic and instinctive. It can also help you to determine the most effective means of reaching a decision.

This course will provide you with the analysis tools to use and help you to learn how to apply the decision-making method appropriate to each situation.

Leadership Communications

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Rising to the leadership challenge has so much to do with your ability to communicate clearly and effectively. Whether introducing new directives, setting standards, or pursuing goals, the ability to connect, engage, and convey a message can make all the difference in your success.

In this course, you will learn how to communicate to influence others positively, provide effective feedback, give a professional presentation, and employ active listening.

Introduction to Human Resource Management

Leading Edge Learning

Estimated learner hours: 5 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description

Human resource management is essential to the operations of any organization. In many small to medium-sized organizations, the human resource function is an additional job responsibility, often for the business owner or other senior leader.

In this course, you will learn the essentials of Human Resource Management (HRM), job analysis and recruiting strategies, employee training and development, career management, compensation plans, compliance in the workplace, and fair treatment.

Hiring: A Practical Guide for Selecting the Right People

Leading Edge Learning

Estimated learner hours: 15 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

Great people make for great organizations. The all-too-common reality is that too many companies do not invest in ensuring a well-designed and implemented hiring process to get the right people on board.

This course will teach you the knowledge and skills necessary to hire the right people for your organization. The course includes access to over a hundred competency-based interview questions.