Baldridge Core Competency Areas
Through the Chief Executive Institute, you will gain expertise in the Baldrige Core Competency areas.
+ Understand and exemplify the essential leadership values of integrity, respect, service before self, honest, accountability, trust and loyalty.
+ Demonstrate the core senior leadership skills, conceptual skills, and technical skills needed in today’s economy.
+ Confidently perform the core senior leader actions including influencing actions, operating actions, and improving actions.
+ Exemplify a transformational leadership style.
+ Understand how leadership is a system within the larger framework of the organization.
+ Understand the strategy development process.
+ Define processes for innovation and change.
+ Work through all business strategy considerations.
+ Form and assess strategic objectives.
+ Create and implement work systems and core competencies through strategic planning.
Measurement, Analysis, and Knowledge Management
+ Conduct performance measurement to include measures, comparative data, customer data, and
+ Conduct performance analysis and review.
+ Apply performance improvement best practices for future performance, continuous improvement, and innovation.
+ Develop and assess product and process results, customer-focused results, workforce-focused results, leadership and governance results, and financial and market results.
+ Apply techniques of leadership coaching to drive breakthrough results and achieve organizational alignment to performance excellence.
+ Conduct customer listening including both current and potential customers.
+ Determine customer satisfaction and engagement including satisfaction, customer dissatisfaction, customer engagement, and satisfaction relative to competitors.
+ Conduct work process review, to include design, management, and innovation.
+ Evaluate operational effectiveness, process efficiency, supply-chain management, and safety and emergency preparedness.
+ Assess the workforce environment, both its capability and its capacity.
+ Evaluate the workforce climate: environment, benefits, policies.
+ Perform workforce engagement, evaluate organizational culture, and assess performance management processes.
+ Facilitate workforce and leadership development, conduct succession planning, evaluate learning and development systems, and apply career progression programs.
+ Conduct a strategic assessment and organizational profile related to the operating environment,
relationships, and the strategic situation.
+ Understand the elements of change management and change leadership.
+ Respond effectively and efficiently to change.
Program Guide & Syllabus
The program guide & syllabus provides a detailed overview of the Chief Executive Institute program developed for the Mountain West Credit Union Association.
The Chief Executive Institute is led by experienced senior leaders and current/former CEOs, the seminar series is focused on the direct application of course concepts and principles for organizational continuous quality improvement. Session mentors include both US-based and international professionals from a variety of industry types. Guest speakers for the seminars include a diversity of industry leaders and representatives of state and national Baldrige recipients who will address various aspects related to organizational leadership, performance, and Baldrige application. Get to know some of our educators below.
Olin O. Oedekoven, Ph.D.
Dr. Olin O. Oedekoven has been creating and leading effective teams at all organizational levels from first-line leader through strategic leadership for nearly 30 years. He understands the unique value of a team and how the dynamics of a team shape team performance.
Olin graduated from South Dakota State University with both a B.S. in Wildlife and Fisheries Sciences and a B.S. in General Biology. Olin then attended the University of Wyoming, where he received an M.S. in Wildlife Management. He received an M.B.A. from Northcentral University. At the Army Command and General Staff College and the U.S. Army War College, Olin received an M.S.S. in Strategic Management and Leadership. Olin then returned to Northcentral University, where he received a Ph.D. in Business Administration with dual concentrations in Business Management and Public Administration. Shortly after that, he completed a post-doctoral teaching specialization in Human Resource Management.
His military experience includes senior staff, battalion command, and brigade command assignments. As Brigadier General of the Wyoming Army National Guard, he commanded over 1,900 full-time and part-time soldiers. Olin retired from the National Guard in 2011.
Deborah K. Robbins, M.P.A., SPHR, SHRM-SCP
Deborah has over 35 years of experience at several organizational levels, from the first-line employee to senior leader. She has worked in the public sector, private sector, and non-profit organizations.
Her background covers a broad spectrum of disciplines, including benefits design and administration, compensation administration, succession planning, leadership development, and EEO and Affirmative Action plan development. Deborah also has extensive experience in organizational development, individual development, conflict resolution, change management, handbook design, recruiting and retention, internal investigations, and safety. Deborah has been a leader and taught leadership for more than ten years.
Deborah holds a Bachelor of Science degree in Personnel Management and Industrial Relations and a Master of Public Administration from the University of Wyoming. She is a graduate of the CDR Associates as a Mediator and holds the SHRM designation of Senior Professional in Human Resources (SPHR).
Matthew Ramey, M.B.A
Matthew Ramey has over 30 years of experience in both the private and public sectors. His experiences are diverse and range from construction and technology to higher education. Matthew has held positions at all levels of leadership including technician, faculty, first-line supervisor, and senior leadership.
Matthew holds a Bachelor of Science degree in Management and a Master of Business Administration from Franklin University. He is currently in the process of completing a Doctorate in Educational Leadership through the University of Wyoming.
P.J. Burns has spent most of her career marketing and advocating for small businesses and not for profit organizations. Her experience in event and project management makes her a valued member of the Peregrine team. She heartily believes in giving back to the community and volunteers for several not-for-profit organizations in Gillette.
She holds her Bachelor of Science in Sociology. P.J. is a graduate of the U.S. Chamber of Commerce Institute for Organizational Management.
Results & Benefits
Take your organization and your career to a new level with this dynamic and engaging seminar series. Some key benefits include:
+ A Baldrige organizational snapshot using Baldrige Express.
+ Learn how to apply the Baldrige Excellence Framework for organizational decision-making and problem-solving.
+ Organizational and one-on-one mentoring from a Baldrige coach between seminars.
+ Recognize the challenge of change and the consequences of change while operating as a strategic leader within a volatile, uncertain, complex, and ambiguous (VUCA) environment.
+ Grounding in leading tools of change management.
+ Learn best practice Baldrige organizations on how to cultivate values-based strategic leaders who exemplify the highest standards of ethics and morale character.
+ Broaden your perspective beyond your own organization and industry for cross-sector and cross-profession learning, and then leverage this knowledge for organizational improvement.
Through this program, you will gain expertise in the Baldrige Framework categories of Leadership, Strategic Planning, Measurement/Analysis/Knowledge Management, Customers, Workforce, Operations, and Results.
Additional information regarding the Chief Executive Institute is also available from one of our partners, the Mountain West Credit Union Association, at: http://mwcua.com/education/chief-executive-institute/.
Learn more about the impact we have on organizations of all types around the world!