Managing Conflict

No matter how much we all try to avoid it, no matter how good a communicator we are or how effective a leader, conflict is inevitable. However, conflict can be useful.

Conflict can push us to re-examine what we think we know and strive to be our best. Even conflict that feels less-than-positive gives us the opportunity to practice conflict resolution and to listen. Improving conflict management skills is useful in every part of life, with positive results for relationships at home and in the office.

This module examines different kinds of conflicts and how to best deal with them.

Module Length: 3-5 Learner Hours

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All modules are organized into sections, and each section includes instructional content related to specific topics. At the end of each section, the learner is presented with a short section review to reinforce concepts.

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Our Approach

Managing Conflict Learning Outcomes

Throughout the course of this module, learners can expect to meet the following learning outcomes:

+ Describe what conflict is and some of the main reasons it happens.
+ Understand the potential sources of workplace conflict.
+ Apply guiding principles for dealing with workplace conflict.
+ Apply the CALM model in addressing workplace conflict.
+ Know how to minimize the resistance to conflict resolution.
+ Identify high-maintenance relationships in the workplace.
+ Understand and apply the rules for conflict resolution.

  • Managing Conflict Syllabus

    This document is the syllabus for the Managing Conflict module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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  • Managing Conflict Module Description

    This document provides a description of the Managing Conflict module.

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Real Solutions

At Peregrine, we believe in taking a solution-based approach to solving the needs of our thought-partners. The Managing Conflict module supports Leadership Development, Supervisor-Manager Development, Academic Leveling, Career Readiness, and Workplace Skills Development Solutions.

Higher Education

+ Helping new undergraduate students improve oral and written communication skills.
+ Include in a career center for workplace skills development.
+ Teach English oral and written communication skills to non-native speakers.


Business & Industry

+ Developing the communication and writing skills of new employees.
+ Helping new supervisors and managers with their communication and writing skills.
+ Honing the communication and writing skills of senior leaders.

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    This document provides an overview of the various leadership development solutions.

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  • Supervisor-Manager Development Solutions

    This document provides an overview of the various supervisor-manager development solutions.

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  • Academic Leveling Solutions

    This document provides an overview of the various academic leveling solutions.

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  • Career Readiness Solutions

    This document provides an overview of the various career readiness solutions.

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  • Workplace Skills Development Solutions

    This document provides an overview of the various workplace skills development solutions.

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Great for all Types of Learners

Higher Education

+ Undergraduate Students
+ Graduate Students


Business, Industry, Nonprofits, & Agencies

+ New Supervisors
+ Step-up Supervisors
+ Front Line Managers
+ High-performing Team Members
+ Senior Managers

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Purchasing

For Organizations

Pricing is based on the number of learner hours and the annual expected quantities. We’ll lend the expertise of our team to create a solution that addresses your needs.
Course Packs are Available
+ Course Pack Lite includes a combination of individual topic-based modules up to 15 learner hours.
+ Course Pack includes a combination of individual modules up to 60 learner hours.
+ Course Pack Plus is a combination of individual modules up to 135 learner hours.

For Individuals

Purchase assessment

You can easily purchase access to this resource online. Just click the “Purchase” button below to get started. When you purchase a module, you can:
+ Access modules online and on-demand from anywhere.
+ Get unlimited access to module content for 2 years after purchase date.
+ Receive certificate of Completion available upon module completion.

Price: $49