Quality Customer Service

Quality customer service entails providing efficient, quick, and friendly service, building strong relationships with customers, handling complaints quickly, and responding to customers’ issues on time.

Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

The purpose of this module is to build customer service skills, including those needed for internal customers, external customers, and prospective customers.

This module includes current thinking on the topic, as well as the tried-and-true customer service research.

Module Length: 22-25 Learner Hours

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Career Readiness Solutions

Do you want to discover all we have to offer to help you or your students and employees develop their strengths and career goals? Check out our Career Readiness Solutions to learn more.

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A Consultative Approach

Peregrine offers a consultative approach to providing and delivering real solutions to real challenges. We welcome you to contact us to discuss the needs of your institution and learners.

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Engaging and Dynamic

Leading Edge Learning: Competency-Based Modules give you easy access to engaging and dynamic content that supports key workplace competencies. Explore the features and unique capabilities of our modules below.

Interactive Learning

Modules provide you with a robust assortment of multimedia content, including video, audio, text, activities, and quizzes to make learning more engaging. Multimedia content effectively engages learners throughout the self-guided learning process.

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Module Navigation & Features

Easy to use navigation shows what has been completed and what remains to be completed in each module. Learners can return to the module with unlimited access to the instructional material for up to 2 years.

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Module Organization

All modules are organized into sections, and each section includes instructional content related to specific topics. At the end of each section, the learner is presented with a short section review to reinforce concepts.

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Our Approach

Quality Customer Service Learning Outcomes

Throughout this module, learners can expect to meet the following learning outcomes:

+ Define quality customer service.
+ Know the principles of good customer service.
+ Perform quality customer service.
+ Differentiate between customer service and customer support
+ Provide customer care.
+ How to deal with the angry customer.
+ Perform retail sales customer service.
+ Answer customer service emails.
+ Provide customer service via telephone.


  1. + Perform customer service via social media.
  2. + Conduct sales calls.
  3. + Build a culture of customer service.
  4. + Understand the standards in customer service.
  5. + Improve customer satisfaction.
  6. + Understand multichannel customer service.
  7. + Develop a customer service training program.
  8. + Understand how SMS can be used in customer service.
    + Enhance organizational customer service.

  • Quality Customer Service Syllabus

    This document is the syllabus for the Quality Customer Service module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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  • Quality Customer Service Module Description

    This document provides a description of the Quality Customer Service module.

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Real Solutions

At Peregrine, we believe in taking a solution-based approach to solving the needs of our thought-partners. The Quality Customer Service module supports our Career Readiness, Filling Curriculum Gaps, and Workplace Skills Development solutions.

Higher Education

+ Teaching customer service skills.
+ Teaching the development of customer service skills.
+ Improving the quality of customer service with student support services.


Business & Industry

+ Developing communication skills for dealing with angry customers.
+ Understanding social media customer service.
+ Improving customer satisfaction.
+ Developing a customer-centric culture.

  • Filling Curriculum Gaps Solutions

    This document provides an overview of the various solutions available to supplement and enhance learning gaps in education or provide professional development in the workplace.

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  • Workplace Skills Development Solutions

    This document provides an overview of the various workplace skills development solutions.

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  • Career Readiness Solutions

    This document provides an overview of the various workplace skills development solutions.

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  • Academic Leveling Solutions – module Topics and Outcomes

    This report provides details concerning the topics, subjects, and learning outcomes for the modules used for academic leveling.

Great for all Types of Learners

Higher Education

+ Undergraduate students learning about the nature of internal and external customer service.
+ Student Support Services
+ Graduate students responsible for customer service.


Business, Industry, Nonprofits, & Agencies

+ Employees who deliver customer service
+ Small Business Owners
+ Customer Service Specialists
+ Customer Care Representatives

  • Leading Edge Learning Brochure

    The Leading Edge Learning brochure provides a brief overview of the solutions and support competencies.

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Purchasing

For Organizations

Pricing is based on the number of learner hours and the annual expected quantities. We’ll lend the expertise of our team to create a solution that addresses your needs.
Course Packs are Available
+ Course Pack Lite includes a combination of individual topic-based modules up to 15 learner hours.
+ Course Pack includes a combination of individual modules up to 60 learner hours.
+ Course Pack Plus is a combination of individual modules up to 135 learner hours.

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For Individuals

Purchase assessment

You can easily purchase access to this resource online. Just click the “Purchase” button below to get started. When you purchase a module, you can:
+ Access modules online and on-demand from anywhere.
+ Get unlimited access to module content for 2 years after purchase date.
+ Receive certificate of Completion available upon module completion.

Price: $285

COMING SOON! This module will be available for individual purchase in March 2021.