Quality Customer Service


Quality customer service entails providing efficient, quick, and friendly service, building strong relationships with customers, handling complaints quickly, and responding to customers’ issues on time.

Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

The purpose of this module is to build customer service skills, including those needed for internal customers, external customers, and prospective customers.

This module includes current thinking on the topic, as well as the tried-and-true customer service research.

Module Length: 22-25 Learner Hours

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Higher Education Catalog

Leading Edge Learning – Download the full Leading Edge Learning Catalog for higher education to explore our full portfolio of modules that support the development of workplace competencies.

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Engaging and Dynamic


Leading Edge Learning: Competency-Based Modules give you easy access to engaging and dynamic content that supports key workplace competencies. Explore the features and unique capabilities of our modules below.

Interactive Learning

Modules provide you with a robust assortment of multimedia content, including video, audio, text, activities, and quizzes to make learning more engaging. Multimedia content effectively engages learners throughout the self-guided learning process.

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Module Navigation & Features

Easy to use navigation shows what has been completed and what remains to be completed in each module. Learners can return to the module with unlimited access to the instructional material for up to 2 years.

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Module Organization

All modules are organized into sections, and each section includes instructional content related to specific topics. At the end of each section, the learner is presented with a short section review to reinforce concepts.

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Our Approach


Quality Customer Service Learning Outcomes


Throughout this module, learners can expect to meet the following learning outcomes:

+ Describe the importance of quality customer service to organizational success.
+ Differentiate between customer service and customer support.
+ Apply strategies for performing quality customer service by answering customer service emails, providing customer service on the telephone and through social media, and responding to angry customers.
+ Identify strategies for conducting effective sales calls.
+ Describe how to build a culture of customer service in an organization.
+ Define multichannel customer service.
+ Develop a customer service training program.
+ Describe how SMS can be used in customer service.
+ Build a plan to enhance organizational customer service to improve customer satisfaction.

  • Quality Customer Service Syllabus

    This document is the syllabus for the Quality Customer Service module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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Real Solutions


At Peregrine, we believe in taking a solution-based approach to solving the needs of our thought-partners.

+ Integrate in course on marketing, management, or small business.
+ Professional development for continuing education or refresher of skills.
+ Develop skill sets of working professionals.

  • Academic Leveling Solutions – module Topics and Outcomes

    This report provides details concerning the topics, subjects, and learning outcomes for the modules used for academic leveling.

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  • Quality Customer Service Module Description

    This document provides a description of the Quality Customer Service module.

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  • Leading Edge Learning Brochure

    The Leading Edge Learning brochure provides a brief overview of the solutions and support competencies.

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Purchasing


For Organizations

Pricing is based on the number of learner hours and the annual expected quantities. We’ll lend the expertise of our team to create a solution that addresses your needs.
Course Packs are Available
+ Course Pack Lite includes a combination of individual topic-based modules up to 15 learner hours.
+ Course Pack includes a combination of individual modules up to 60 learner hours.
+ Course Pack Plus is a combination of individual modules up to 135 learner hours.

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For Individuals

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You can easily purchase access to this resource online. Just click the “Purchase” button below to get started. When you purchase a module, you can:
+ Access modules online and on-demand from anywhere.
+ Get unlimited access to module content for 2 years after purchase date.
+ Receive certificate of Completion available upon module completion.

Price: $285

Available in the Fall 2021.