Quality customer service entails providing efficient, quick, and friendly service, building strong relationships with customers, handling complaints quickly, and responding to customers’ issues on time.
Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.
The purpose of this module is to build customer service skills, including those needed for internal customers, external customers, and prospective customers.
This module includes current thinking on the topic, as well as the tried-and-true customer service research.
Module Length: 22-25 Learner Hours