No matter how much we all try to avoid it, no matter how good a communicator we are or how effective a leader, conflict is inevitable. And not all of it is bad!
Conflict can push us to re-examine what we think we know and strive to be our best. Even conflict that feels less-than-positive can give us the opportunity to practice conflict resolution and listening.
This module examines different kinds of conflict and how to best deal with them, including what to do when conflict happens, how to minimize or remove barriers to conflict resolution, how to handle high maintenance relationships and some tried-and-true rules for conflict resolution.
Improving your conflict management skills is useful in every part of your life, with positive results for relationships at home and in the office.
Module Length: 5 Learner HoursRequest Info Schedule a Tour