Managing Conflict

No matter how much we all try to avoid it, no matter how good a communicator we are or how effective a leader, conflict is inevitable. However, conflict can be useful.

Conflict can push us to re-examine what we think we know and strive to be our best. Even conflict that feels less-than-positive gives us the opportunity to practice conflict resolution and to listen. Improving conflict management skills is useful in every part of life, with positive results for relationships at home and in the office.

This module examines different kinds of conflicts and how to best deal with them.

Module Length: 3-5 Learner Hours

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Managing Conflict Learning Outcomes

Throughout the course of this module, learners can expect to meet the following learning outcomes:

+ Describe what conflict is and some of the main reasons it happens.
+ Understand the potential sources of workplace conflict.
+ Apply guiding principles for dealing with workplace conflict.
+ Apply the CALM model in addressing workplace conflict.
+ Know how to minimize the resistance to conflict resolution.
+ Identify high-maintenance relationships in the workplace.
+ Understand and apply the rules for conflict resolution.

  • Managing Conflict Syllabus

    This document is the syllabus for the Managing Conflict module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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  • Managing Conflict Module Description

    This document provides a description of the Managing Conflict module.

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Higher Education

+ Helping new undergraduate students improve oral and written communication skills.
+ Include in a career center for workplace skills development.
+ Teach English oral and written communication skills to non-native speakers.

Business & Industry

+ Developing the communication and writing skills of new employees.
+ Helping new supervisors and managers with their communication and writing skills.
+ Honing the communication and writing skills of senior leaders.

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+ High-performing Team Members
+ Senior Managers

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Price: $49