Managing Conflict

No matter how much we all try to avoid it, no matter how good a communicator we are or how effective a leader, conflict is inevitable. And not all of it is bad!

Conflict can push us to re-examine what we think we know and strive to be our best. Even conflict that feels less-than-positive can give us the opportunity to practice conflict resolution and listening.

This module examines different kinds of conflict and how to best deal with them, including what to do when conflict happens, how to minimize or remove barriers to conflict resolution, how to handle high maintenance relationships and some tried-and-true rules for conflict resolution.

Improving your conflict management skills is useful in every part of your life, with positive results for relationships at home and in the office.

Module Length: 5 Learner Hours

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Managing Conflict Learning Outcomes

Throughout the course of this module, learners can expect to meet the following learning outcomes:

+ Describe what conflict is and some of the main reasons it happens.
+ Understand the potential sources of workplace conflict.
+ Apply guiding principles for dealing with workplace conflict.
+ Apply the CALM model in addressing workplace conflict.
+ Know how to minimize the resistance to conflict resolution.
+ Identify high-maintenance relationships in the workplace.
+ Understand and apply the rules for conflict resolution.

  • Managing Conflict Syllabus

    This document is the syllabus for the Managing Conflict module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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At Peregrine, we believe in taking a solution-based approach to solving the needs of our thought-partners. The Managing Conflict module supports Leadership Development, Supervisor-Manager Development, Academic Leveling, Career Readiness, and Workplace Skills Development Solutions.

+ Teach leadership skills to undergraduate learners.
+ Include in a career center for workplace skills development.
+ Developing the leadership skills of new employees.
+ Helping new supervisors and managers with their leadership skills.
+ Honing the leadership skills of senior leaders.
+ Continuing Education Units (CEUs) for professional development and certification.

  • Managing Conflict Module Description

    This document provides a description of the Managing Conflict module.

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