Program Description
Elevate your customers’ experience!
Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.
The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.
What is Included?
- A full 8-hour interactive in-person workshop with our experts in customer service and customer experience.
- Offline workplace application activities
Event Details
DATE: Thursday, October 10, 2024
TIME: 8am to 5pm (Doors open at 7:30am) (1-hour lunch break on your own)
COST: $259 per person
WHAT IS INCLUDED: Snacks, soft drinks, and coffee included. Lunch will be on your own.
WHERE: Peregrine Global Services, Training Center, 640 N Hwy 14-16, Gillette, WY 82716
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