Program Description
Elevate your customers’ experience!
Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.
The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.
Cost: $299 per person
There are currently no open sessions of this workshop. If you are interested in having us host one for your organization or would like updates regarding future workshop dates, contact us at info@peregrineglobal.com.
What is Included?
- A full 8-hour interactive in-person workshop with our experts in customer service and customer experience.
- Offline workplace application activities
