Mastering the Hybrid Workplace

Pathways Program

Estimated learner hours: 17 hours

Access time: 2 years

Credits: 17 SHRM PDCs

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Course Description

The sudden surge in remote work in response to the global pandemic, will likely have a long-term impact on our workforce and how organizations operate. In the process of transitioning to a work-from-home environment, we have discovered a lot of challenges and pitfall along the way. Some found the challenges associated with leading a virtual team. Others missed the connection they found during in-person meetings. Many struggled to maintain healthy boundaries which resulted in poor work-life balance.

Today, we see more and more employers transitioning to a hybrid workplace that provides a mix of in the office and in our homes. Mastering the Hybrid Workplace will provide you with the knowledge, skills, and practices you need to be a team player, lead others, maintain a healthy work/life balance, and maximize productivity while working from home.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on March 3rd, 2022, at 2:00 pm MT or you can view the on-demand recording!

Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

Discovering the Power of Diversity

Pathways Program

Estimated learner hours: 29 hours

Access time: 2 years

Credits: 29 SHRM PDCs

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Building a diverse organization full of people from different backgrounds is not enough. You must understand how to create an inclusive culture that allows you to leverage the power of diversity. Diversity and inclusion are a strength and can lend to your organization’s various benefits including an improved company culture, happier employees, and unique perspectives that lead to a competitive advantage.

In this program, you will discover how to leverage diversity to advance your organization. Whether you are a team member, supervisor, HR Manager, or executive leader this program will provide value. You will learn to understand and appreciate diversity and inclusion, perform cross-cultural communications, contribute to a diverse environment, and more.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on January 20th, 2022, at 2:00 pm MT or you can view the on-demand recording!

Your Bridge to Supervision

Peregrine Pathways

Estimated learner hours: 80+ hours

Access time: 2 years

Credits: 60 SHRM PDCs | 42 WY POST hrs | 6 WY PTSB hrs

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Be the type of leader that inspires and motivates. Leadership is about earning trust and respect through modeled behaviors and actions. One of the most challenging transitions in one’s leadership journey is when a person becomes directly in charge of others – the supervisor. Whether you are beginning your journey into leadership or are part way through, this program will give you the tools and confidence to build upon your existing skills and become the kind of supervisor you wish you had.

This 12-unit series teaches the values, skills, and actions associated with supervision and being a leader. Each unit includes an online course paired with a live or on-demand seminar. Complete the units independently or in sequence.

Leading Organizations

Pathways Program

Estimated learner hours: 62 hours

Access time: 2 years

Credits: 60 SHRM PDCs | 4 WY PTSB hrs

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Course Description

The successful transition to executive-level leadership is essential to lead organizations in today’s global environment.

This 8-unit program will help you complete this transition by further developing you as an organizational leader. The program covers responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, organizational performance, quality, and culture.

Each unit in the 8-unit program is approximately 4-6 learner hours and can be completed independently or in sequence. Collectively, the program reviews the key elements of the Baldrige Performance Excellence Framework.