Supervisor Crash Course

Wednesday, April 9, 2025

Estimated learner hours: 8 hours

More Details

Program Description

Great supervisors motivate, guide, and empower their teams. This workshop is designed to help supervisors develop the key leadership skills needed to navigate performance management, delegate tasks strategically, manage conflict, and provide feedback that drives results. Designed with practical, real-world application in mind, this course is ideal for leaders across industries. With an emphasis on effective communication, goal-setting, and coaching employees, this Supervisor Crash Course will give you the confidence and strategies to lead with clarity and impact.

Quality Customer Service Workshop

Wednesday, May 7, 2025

Estimated learner hours: 8 hours

More Details

Program Description

Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.

Leaders Made: Practical Leadership Training

An In-Person Pathways Program

Estimated learner hours: 72 hours

Access time: 2 years

More Details

Program Description

Leaders are made, not born. By investing in your knowledge and skills, you can be a leader who inspires. Peregrine Pathways presents a practical and interactive leadership training program to help you learn to lead. During the LEADERS MADE program, you will be immersed in leadership training with four in-person 2-day workshops (8am-5pm), online courses, a 360-degree leadership skills assessment, an MBTI® assessment, one-on-one mentoring, and workplace application activities. The workshops are taught by Peregrine’s globally-recognized leadership experts, who will bring real-world experiences to each session.

The LEADERS MADE program is appropriate for professionals at all stages in their career. Regardless of your title or role, you can be a leader.

Leading Organizations

Pathways Program

Estimated learner hours: 62 hours

Access time: 2 years

Credits: 60 SHRM PDCs | 4.0 PTSB Credits

[commerce Item=161]

More Details

Course Description

Leadership is about fighting through the chaos of the moment to see and understand the perspective of the situation. The essential leadership transition from individual contributor to supervisor or manager with team-level responsibilities is essential to lead organizations.
This 8-module program will help you complete this transition; to further develop you as an organizational leader, the modules include responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, performance, quality, and culture.
Each module in the 8-module program is approximately 4-6 learner hours. Modules can be completed independently or in sequence. Collectively, the modules cover the key elements of the Baldrige Excellence Framework.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute on-demand seminar focused on application and hosted by our leadership experts.

Transformative Leadership Workshop

An In-Person Pathways Program

Estimated learner hours: 8 hours

More Details

Program Description

Transform into a leader who inspires with our Transformative Leadership Workshop. This workshop will equip you with the skills to profoundly understand and motivate your team, driving them toward unparalleled success. Learn from the experiences of leaders like yourself and dive into emotional intelligence, change leadership, and continuous improvement using interactive methods that guarantee practical, applicable skills. But hurry – spots are limited! Don’t miss this opportunity to elevate your leadership and achieve tangible results.