A Focus on Your Customer

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Get the competitive advantage with superior customer service. Some 80% of CEOs in a recent Gartner study said they provided exceptional customer service; however, only 8% of customers agreed. The challenges of customer service are many.  In this course, gain the tools and processes to understand, implement, measure, and develop a great customer experience to gain a competitive advantage and keep your customers coming back for more.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

Leading Teams

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Understanding the dynamics of effective team leadership means better output, happier and more inspired people, and a smoother and more efficient workflow.

This course outlines what you need to understand to plan, build, and lead the most effective and productive teams possible. Whether you are a team member or a team leader — learn what you can do to be more effective and raise your team performance to the next level.

Leading the Leaders

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Create a leadership legacy. This course will take you to the highest tier of leadership and will show you how to ignite the desire in others to lead as you have. Ultimately, what it means to walk the path of a leader is different for each of us, but a few steppingstones have proven universal.

In this course, you will learn the principles of higher leadership, look at practical applications of leadership, and gain tools for working with people and inspiring yourself and others. Also, you will learn how to mentor so you can prepare the next generation of leaders successfully.

Legal Environment of Business

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

The legal environment of business is much more than simple compliance with the law; it is also about understanding the legal frameworks in which a company operates to achieve and maintain compliance.

In this course, you will learn the critical concepts behind how businesses are formed and structured from a legal perspective, trade laws and regulations, contracts, and compliance issues related to sales and product liability.

Managing Conflict

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

No matter how much we try to avoid it, conflict is inevitable regardless of our communication and leadership abilities. It can also push us to re-examine what we think and strive to be our best.

In this course, you will learn the art of conflict resolution. You will examine different kinds of conflict and how to best deal with them, including what to do when conflict happens, how to minimize or remove barriers to conflict resolution, how to handle high maintenance relationships, and some tried-and-true rules for conflict resolution.

Improving your conflict management skills creates positive results for relationships at home and in the workplace.

Marketing Fundamentals

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

In this course, you will learn the core concepts of marketing that will help set your organization apart from the competition. Great marketing is based on sound, logical economics and psychological laws of human and organizational behavior. Marketing, when well executed, will make customers happier and companies more profitable.

This course is an easy-to-follow introduction to marketing, including marketing framework, the importance of research in decision making, segmentation, target marketing, positioning, and marketing metrics to gauge effectiveness.

Mentoring

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Mentoring is essential to help grow other leaders. A good mentor can help others become more effective at work, learn new skills, develop greater confidence, and make better decisions for their overall career growth.

Being a mentor has many benefits, including satisfaction from seeing others develop, expanded generational and cultural perspectives, strengthening technical, leadership, and interpersonal skills, and continuing to experience new ideas and i sights.

In this course, you will learn how to develop a successful mentoring plan and build strong mentoring relationships within your team and within the organization.

OneDay Strategy Simulation: An Interactive Learning Experience

Leading Edge Learning

Estimated learner hours: 12-15 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Accelerate your development of a strategic mindset. OneDay teaches you the concepts of business strategy, communications, time management, critical thinking, and business decision making. The simulation is designed to engage you in real-world activities so that you can apply and demonstrate mastery of the knowledge and skills needed in today’s business environment. You will learn, develop, and apply the professional knowledge and soft skills associated with business strategy in the workplace.

 

Operations / Production Management

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Synchronizing organizational efforts to produce and maintain the quality of goods and services is the essential function of the production or operations manager. In this course, you will learn about operations strategy, supply chain management, quality controls and systems, improving quality, and project management.

Organizational Behavior

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Maximize employee satisfaction and effectiveness by understanding the dynamics of organizational behavior. Organizational behavior is the study of individuals and groups within an organizational context and the internal processes and practices that influence the effectiveness of individuals, teams, and organizations.

In this course, you will learn essential organizational behavior concepts related to employee competencies, organizational design, culture, and organizational change.

Organizational Performance Management

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Master the techniques top managers use to evaluate business performance. The competitive environment of the 21st century has three key components—complexity, ambiguity, and rapid change. Product life cycles have shrunk dramatically. Organizational mortality is at an all-time high, with lifespans in many industries being less than five years. We need holistic measures that look at organizations for what they are—dynamic systems capable of anticipating and embracing change instead of merely reacting to change.

Take this course to learn how to address these issues. You will understand the concepts of enterprise performance management and the approaches to performance management, then learn how to apply the appropriate method, and then use and learn from the results.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

Quantitative Research Techniques and Statistics

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

In the complex and data-driven business environment, effective organizational decision making must be grounded in sound statistical analyses and research to succeed in a globally competitive world.

In this course, you will learn how business statistics involve collecting, summarizing, analyzing, and reporting numerical findings relevant to a business decision or situation. Better data and data analysis enables sound decision-making. This course will provide you a complete picture of statistical concepts and their practical applications and teach you how statistical methods are vital tools for modern business leaders.

Remote Employees, Virtual Teams, and Returning to the Office

Leading Edge Learning

Estimated learner hours: 12-15 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Although a remote workplace is not new, many organizations responding to the global pandemic have shifted their workforce to a remote environment, and some employers have made remote work a permanent change. In this course, you will learn to help team members and supervisors find success in a remote work environment and how to support them when returning to the office. Additionally, this course will aid current remote employees improve their home office for greater productivity.

Your Bridge to Supervision: Communications and Ethics

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming PTSB Credits

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Course Description

Become a communications expert. Communication is a critical leadership competency. Developing solid communications skills takes effort, practice, and active learning. Also, the ability to model and communicate good ethical behavior requires a decision-making framework. In this unit, you will learn the various communication media, the communication network, communication barriers, active listening techniques, the best use of electronic communication tools, and how your nonverbal communication impacts your message.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Communications and Ethics is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

Your Bridge to Supervision: Continuous Quality Improvement

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Course Description

Develop a continuous quality improvement program to ensure that all team members, employees, managers, and other stakeholders feel consistently empowered to improve efforts and results. Continuous quality improvement (CQI) is a quality management philosophy that encourages all team members to ask what can be done better continuously. Although CQI focuses on people, data drives the search for problems and captures improvements. In this unit, you will understand the continuous improvement process, know the tools available to you for your work, and employ sound team procedures.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Continuous Quality Improvement is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

Your Bridge to Supervision: Leading Your Team Through Change

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Course Description

Adapt to change and reap the benefits. Change is inevitable and can be daunting but presents opportunities for growth and greatness.  To successfully lead a team through change, you as a supervisor must plan, communicate, organize, delegate, manage expectations, and hold your team members accountable. In this unit, you will learn the need for change, the barriers to change, the communications of change, and change leadership.   You will also learn the techniques to lead change effectively and build sustainability and resiliency.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Leading Your Team Through Change is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

Your Bridge to Supervision: Developing Your Team

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Course Description

Find success by investing in the success of your team. The higher you climb up the leadership ladder, the more you will depend on others’ success and strengths to achieve key objectives and goals. Whether you are on-boarding entry-level hires or working with a long-standing team, there are essential measures that supervisors can use to develop a strong, cohesive team. In this unit, you will learn how to effectively develop your teams, including teaching/training, coaching/mentoring, motivating/inspiring, and valuing generational diversity.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Developing Your Team is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

7 Learner Hours | 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

Your Bridge to Supervision: Planning and Organizing

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Course Description

Prioritize planning and goal setting to avoid crises, lower stress levels, and support your employees. Supervisors frequently offer two reasons for not planning as much as they should: lack of time and constant need to put out fires. Unfortunately, this often leads to ongoing crises, as supervisors find themselves fixing one dilemma while hurrying on to the next. Caught in this stressful cycle, they quickly use up one of their most precious resources: time.  In this unit, you will learn how to become better organized, more efficient, and stop wasting valuable time. Learn to develop plans to achieve goals and be more successful.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Planning and Organizing is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

Your Bridge to Supervision: Preparing for the Supervisory Challenge

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Course Description

Success as a supervisor is closely related to understanding who you are and how to best approach different people and situations. As you work to improve your supervisory skills, use this unit to learn how to identify your personality type and the personality types of your team members, understand your leadership style and how it applies to the workplace, and develop practical strategies for time management and stress reduction.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Preparing for the Supervisory Challenge is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.

Your Bridge to Supervision: Solving Team Performance Issues

Peregrine Pathways

Estimated learner hours: 6-8 hours

Access time: 2 years

Credits: 5 SHRM PDCs | 3.5 POST hrs | .5 Wyoming Professional Standards Credits

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Teamwork makes the dream work. It is a cliché but holds true. Despite best efforts and intentions, things happen that impact team performance. As a supervisor, you will likely be responsible for solving these performance issues and getting the team back on track. In this unit, you will learn and understand issues related to team performance, including communication issues, team conflict, engagement, and morale. Gain practical and proven strategies to help you get your team back on track and stay there.

This unit includes an online course and a 2 hour live or on-demand seminar presented by our experts in leadership. Solving Team Performance Issues is one unit within the full 12-unit program – Your Bridge to Supervision. To learn more about or purchase the full program visit the Your Bridge to Supervision page.