About Peregrine
Welcome to Peregrine Global Services, where we envision a world where quality education is accessible to all. As a leader in education technology and services, Peregrine is dedicated to reshaping academic support services and corporate training, empowering a more knowledgeable, skilled, and emboldened global community. Our mission is clear: to foster academic excellence and professional growth through innovative, data-driven solutions that transform education worldwide.
At Peregrine, our core values of integrity, trust, accountability, innovation, collaboration, sustainability, reliability, relevance, and lifelong learning drive us forward. We believe in the power of diverse ideas, creativity, and transformative thinking to drive organizational change and empower learners to achieve their fullest potential. Join us in making a difference through education, one individual, one academic program, and one organization at a time.
Description
We are seeking an on-call Learner Engagement Specialist. In this role, you’ll play a critical part in ensuring students receive timely and effective technical support outside of regular business hours. You’ll assist with a variety of technical issues and questions related to Peregrine’s assessment and module services, all while providing exceptional service to enhance the student experience.
Job Responsibilities
- Provide technical support to students during evenings, weekends, and holidays.
- Troubleshoot and resolve technical issues related to network connectivity, access retrieval, service re-entry, and other problems.
- Respond to support requests via phone and email in a timely and professional manner.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Offer guidance and support to students on the use of Peregrine’s services, such as answering questions on why they are taking the exam or module.
- Work closely with the Business Operations Manager to ensure seamless handover of unresolved issues and maintain continuity of support.
Minimum Requirements
- Experience with educational technology platforms (e.g., LMS, virtual classrooms).
- Experience of providing support to external clients (customer service).
- Strong communication and interpersonal skills.
- Ability to analyze problems and generate solutions.
Desired Competencies
- Creative thinking and problem-solving skills.
- Ability to work independently.
- High attention to detail and accuracy.
- Passion for learner success and customer support.
Position Type
- Part-time.
- On-call, rotating schedule – after hours, weekends, and holidays.
