The ability to provide top-notch customer services is more important to the success of our workforce than ever given the Fourth Industrial Revolution. The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation. In this module, students will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, they will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.
The purpose of this module is to build customer service skills, including those needed for internal customers, external customers, and prospective customers.
This module includes current thinking on the topic, as well as the tried-and-true customer service research.
Module Length: 24 Learner HoursRequest Info Schedule a Tour