A Focus on Your Customers

The challenges for organizations are many, such as how to optimize the customer acquisition process? How to improve customer retention and loyalty? How to reduce the costs of customer service? How to increase customer share of wallet? How to build brand awareness and equity? This module aims to provide you with the tools and processes which address these questions.

This module is designed for students and managers and junior executives seeking to transition to an organizational leader at the director, chief, vice president, or president levels.

Module Length: 5-6 Learner Hours

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Developing Values-Based Leaders

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A Consultative Approach

Peregrine offers a consultative approach to providing and delivering real solutions to real challenges. We welcome you to contact us to discuss the needs of your institution and learners.

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Engaging and Dynamic

Leading Edge Learning: Competency-Based Modules give you easy access to engaging and dynamic content that supports key workplace competencies. Explore the features and unique capabilities of our modules below.

Interactive Learning

Modules provide you with a robust assortment of multimedia content, including video, audio, text, activities, and quizzes to make learning more engaging. Multimedia content effectively engages learners throughout the self-guided learning process.

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Module Navigation & Features

Easy to use navigation shows what has been completed and what remains to be completed in each module. Learners can return to the module with unlimited access to the instructional material for up to 2 years.

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Module Organization

All modules are organized into sections, and each section includes instructional content related to specific topics. At the end of each section, the learner is presented with a short section review to reinforce concepts.

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Our Approach

A Focus on Your Customers Learning Outcomes

Throughout the course of this module, learners can expect to meet the following learning outcomes:

+ Understand the drivers of superior customer service.
+ Deploy processes that lead to a great customer experience.
+ Measure key indicators of your efforts.
+ Develop a competitive advantage based on customer service.

  • A Focus on Your Customers Syllabus

    This document is the syllabus for A Focus on Your Customers module. The syllabus lists the instructional topics, learning outcomes, and organization for the module.

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  • A Focus on Your Customers Module Description

    This document provides a description of A Focus on Your Customers module.

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Real Solutions

At Peregrine, we believe in taking a solution-based approach to solving the needs of our thought-partners. A Focus on Your Customers module supports Executive Education and Workplace Skills Development Solutions.

Higher Education

+ Include the module in an undergraduate course on leadership.
+ Use to develop new or emerging organizational leaders.
+ As an education module within a graduate program that includes leadership.


Business & Industry

+ Use to transition from senior manager to organization leader.
+ Develop newly selected senior leaders.
+ Develop continuous quality improvement skills and abilities.

  • executive education Solutions

    This document provides an overview of the various executive education solutions.

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  • Workplace Skills Development Solutions

    This document provides an overview of the various workplace skills development solutions.

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Great for all Types of Learners

Higher Education

+ Undergraduate Students
+ Graduate Students


Business, Industry, Nonprofits, & Agencies

+ Managers
+ Executives
+ Business Owners
+ Entrepreneurs

  • Leading Edge Learning Brochure

    The Leading Edge Learning brochure provides a brief overview of the solutions and support competencies.

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Purchasing

For Organizations

Pricing is based on the number of learner hours and the annual expected quantities. We’ll lend the expertise of our team to create a solution that addresses your needs.
Course Packs are Available
+Course Pack Lite includes a combination of individual topic-based modules up to 15 learner hours.
+Course Pack includes a combination of individual modules up to 60 learner hours.
+Course Pack Plus is a combination of individual modules up to 135 learner hours.

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For Individuals

Purchase assessment

You can easily purchase access to this resource online. Just click the “Purchase” button below to get started. When you purchase a module, you can:
+ Access modules online and on-demand from anywhere.
+ Get unlimited access to module content for 2 years after purchase date.
+ Receive certificate of Completion available upon module completion.

Price: $49

Coming Soon! Module will be available for individual purchase in February 2021.