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Organizational Performance Management


Course Description

Master the techniques top managers use to evaluate business performance. The competitive environment of the 21st century has three key components—complexity, ambiguity, and rapid change. Product life cycles have shrunk dramatically. Organizational mortality is at an all-time high, with lifespans in many industries being less than five years. We need holistic measures that look at organizations for what they are—dynamic systems capable of anticipating and embracing change instead of merely reacting to change. Take this course to learn how to address these issues. You will understand the concepts of enterprise performance management and the approaches to performance management, then learn how to apply the appropriate method, and then use and learn from the results.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

Learner Hours: 4-6 | 4 SHRM PDCs

What will you learn?

  • The concepts of enterprise performance management.
  • The different approaches to performance management, such as the Balanced Scorecard, strategy maps, activity-based costing, and customer lifetime value.
  • The appropriate methods to your situation or organization.
  • How to measure results.
  • How to learn from your results and start the journey of continuous improvement.


Who is this course for?

  • Managers transitioning into a senior leadership role.
  • Junior Executives building skills to lead a department or division.
  • Senior Executives striving to expand their skills and broaden their strategic analysis abilities.

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