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Continuous Quality Improvement


Course Description

Continuous improvement is the ongoing improvement of products, services, or processes through incremental and breakthrough improvements. Start building your understanding of how continuous improvement can help your organization succeed. This course is designed for senior managers and junior executives transitioning to an organizational leader. You will learn how to implement quality management and continuous improvement in any size organization.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

4-6 Learner Hours | 4 SHRM PDCs

What will you learn?

  • The basic concepts of quality management and continuous improvement.
  • Different approaches to achieve process improvement.
  • How to use the basic tools of quality.
  • The responsibilities of continuous improvement teams.
  • How to develop a problem-solving approach applicable in a variety of situations.
  • The current approaches to quality, such as Six Sigma, and Lean.


Who is this course for?

  • Managers transitioning into a senior leadership role.
  • Junior Executives building skills to lead a department or division.
  • Senior Executives striving to expand their skills and broaden their strategic analysis abilities.

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