Fulfilling Customer Expectations

Pathways Program

Estimated learner hours: 24 hours

Access time: 2 years

Credits: 24 SHRM PDCs

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Course Description

Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the company to your friends and family or decided to exclusively do business with that company.

The key to growing and sustaining your business is knowing how to provide outstanding customer service. Satisfied customers will keep coming back, and dissatisfied customers can hurt your reputation.

In this program you will learn how to fulfill customer expectations by applying strategies that leave your customers satisfied and happy. Also, you will discover how to create a workplace culture that prioritizes customer service and create a training program that will produce results.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and two 90-minute seminar focused on application and hosted by our leadership experts.

Included seminars can be attended live or you can view the on-demand recording:

  • Customer Service Foundations – February 3rd, 2002, at 2:00 pm MT
  • Reaching You Customer Service Potential – February 17th, 2022, at 2:00 pm MT

Discovering the Power of Diversity

Pathways Program

Estimated learner hours: 29 hours

Access time: 2 years

Credits: 29 SHRM PDCs

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Course Description

Building a diverse organization full of people from different backgrounds is not enough. You must understand how to create an inclusive culture that allows you to leverage the power of diversity. Diversity and inclusion are a strength and can lend to your organization’s various benefits including an improved company culture, happier employees, and unique perspectives that lead to a competitive advantage.

In this program, you will discover how to leverage diversity to advance your organization. Whether you are a team member, supervisor, HR Manager, or executive leader this program will provide value. You will learn to understand and appreciate diversity and inclusion, perform cross-cultural communications, contribute to a diverse environment, and more.

Brought to you by Peregrine Pathways, you will receive access to an engaging online course and a 90-minute seminar focused on application and hosted by our leadership experts.

Join the seminar live on January 20th, 2022, at 2:00 pm MT or you can view the on-demand recording!

The Continuous Quality Improvement Team

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 20 SHRM PDCs

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Course Description

Continuous Improvement is a concept that will benefit all organizations. The basic idea is that the employees know best how to make the incremental changes that will improve operations. By working together as a team, employees will be better enabled to improve the quality of the organization’s products and services to all customers, internal and external.

Through your participation in this important effort and membership on the team, you will be improving the organization. As the organization improves, the benefits to you are realized through your safety and work environment.

Nonprofit Board Governance

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 20 SHRM PDCs

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Course Description

Lead your nonprofit to change the world. There are many types of nonprofit boards, including those that serve foundations, organizations that provide services to enhance the public good, and government. The oversight provided by boards is vital to the success of each type of organization. However, there are parts and pieces to ensuring the effectiveness of a nonprofit board.

In this course, you will learn how to be a better board member and how to manage your organization’s board of directors. The course covers the ins and outs of nonprofit boards, including strategic planning, establishing policies, management, budgeting, and fundraising.

Family-Owned Businesses

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

A family business is a commercial organization that holds unique challenges in decision-making, legacy, culture, and influence.

Family-owned businesses are closely identified through leadership or ownership. Such businesses are the oldest and most common model of an economic organization.

In this course, you will learn the unique structures, operations, and dynamics of family-owned businesses. It also includes practical tools to manage, grow, and sustain family businesses successfully.

Organizational Leadership

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Grow your ability to think, act, and influence others in a way that ensures the enduring success of your organization. Organizational leadership, more commonly called strategic leadership, is a rare resource. Studies suggest that fewer than 10% of leaders possess the essential skills for organizational leadership. In this course you will examine the current thinking on organizational leadership, learn why organizational leadership is critical to business success and how to apply the skills of an organizational leader to unify the individual and organizational goals.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

Diversity and Culture in the Global Workplace

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 20 SHRM PDCs

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Course Description

We live in a complex, interconnected world where diversity, shaped by globalization and technological advance, forms the fabric of modern society. In this era of globalization, diversity in the business environment is about more than gender, race, and ethnicity.

In this course, you will learn to understand, value, appreciate, and leverage the potential that develops when different people come together for a united purpose. Embracing diversity leads to innovation, growth, and the achievement of an organization’s vision.

Global Dimensions of Business

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Nearly every business today, both large and small, has global relevance. Leaders at all levels need to understand how a business can be global and gain a broader competitive advantage.

In this course, you will learn about strategizing in an international context, managing and leading within a global environment, multinational strategies and structures, foreign market entry, and becoming a savvy global strategist.

Hiring: A Practical Guide for Selecting the Right People

Leading Edge Learning

Estimated learner hours: 12-15 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Great people make for great organizations. The all-too-common reality is that too many companies do not invest in ensuring a well-designed and implemented hiring process to get the right people on board.

This course will teach you the knowledge and skills necessary to hire the right people for your organization. The course includes access to over a hundred competency-based interview questions.

Leading Organizations

Leading Edge Learning

Estimated learner hours: 55-60 hours

Access time: 2 years

Credits: 40 SHRM PDCs

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Course Description

The successful transition to executive-level leadership is essential to lead organizations in today’s global environment.

This 8-unit program will help you complete this transition by further developing you as an organizational leader. The program covers responsibilities for strategic leadership, organizational planning, governance, the workforce, customers, organizational performance, quality, and culture.

Each unit in the 8-unit program is approximately 4-6 learner hours and can be completed independently or in sequence. Collectively, the program reviews the key elements of the Baldrige Performance Excellence Framework.

Corporate Governance

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Evidence suggests that organizations that follow the Triple Bottom Line concept (TBL) – of profit, people, and the planet – outperform their peers. Profit with purpose and shared value are alternative constructs used to define the scope of corporate governance today. In this course, you will learn best practices for corporate governance, what makes boards of directors effective, and how to employ successful board management.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

Continuous Quality Improvement

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Continuous improvement is the ongoing improvement of products, services, or processes through incremental and breakthrough improvements. Start building your understanding of how continuous improvement can help your organization succeed. This course is designed for senior managers and junior executives transitioning to an organizational leader. You will learn how to implement quality management and continuous improvement in any size organization.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

OneDay Strategy Simulation: An Interactive Learning Experience

Leading Edge Learning

Estimated learner hours: 12-15 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Accelerate your development of a strategic mindset. OneDay teaches you the concepts of business strategy, communications, time management, critical thinking, and business decision making. The simulation is designed to engage you in real-world activities so that you can apply and demonstrate mastery of the knowledge and skills needed in today’s business environment. You will learn, develop, and apply the professional knowledge and soft skills associated with business strategy in the workplace.

 

Organizational Behavior

Leading Edge Learning

Estimated learner hours: 3-5 hours

Access time: 2 years

Credits: 3 SHRM PDCs

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Course Description

Maximize employee satisfaction and effectiveness by understanding the dynamics of organizational behavior. Organizational behavior is the study of individuals and groups within an organizational context and the internal processes and practices that influence the effectiveness of individuals, teams, and organizations.

In this course, you will learn essential organizational behavior concepts related to employee competencies, organizational design, culture, and organizational change.

Organizational Performance Management

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Master the techniques top managers use to evaluate business performance. The competitive environment of the 21st century has three key components—complexity, ambiguity, and rapid change. Product life cycles have shrunk dramatically. Organizational mortality is at an all-time high, with lifespans in many industries being less than five years. We need holistic measures that look at organizations for what they are—dynamic systems capable of anticipating and embracing change instead of merely reacting to change.

Take this course to learn how to address these issues. You will understand the concepts of enterprise performance management and the approaches to performance management, then learn how to apply the appropriate method, and then use and learn from the results.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.