Hiring: A Practical Guide for Selecting the Right People

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

Great people make for great organizations. The all-too-common reality is that too many companies do not invest in ensuring a well-designed and implemented hiring process to get the right people on board.
This course will teach people involved in the recruiting and selection process for their organization the knowledge and skills necessary to hire the right people for their organization. The course includes access to over a hundred competency-based interview questions.

Family-Owned Businesses

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 10 SHRM PDCs

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Course Description

A family business is a commercial organization that holds unique challenges in decision-making, legacy, culture, and influence. Family-owned businesses are closely identified through leadership or ownership. Such businesses are the oldest and most common model of an economic organization.

The purpose of this course is to understand the unique structures, operations, and dynamics of family-owned businesses.  It also includes practical tools to manage, grow, and sustain family businesses successfully.

Entrepreneurialism

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

Credits: 15 SHRM PDCs

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Course Description

The road to entrepreneurship is often a treacherous one filled with unexpected detours, roadblocks, and dead ends. There are many sleepless nights, plans that do not work out, funding that does not come through, and customers that never materialize.

This course will help you to understand entrepreneurialism and learn to take an idea to market in a purposeful and thoughtful manner.

A Focus on Your Customer

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Get the competitive advantage with superior customer service. Some 80% of CEOs in a recent Gartner study said they provided exceptional customer service; however, only 8% of customers agreed.

The challenges of customer service are many.  In this course, gain the tools and processes to understand, implement, measure, and develop a great customer experience to gain a competitive advantage and keep your customers coming back for more.

The Continuous Quality Improvement Team

Leading Edge Learning

Estimated learner hours: 22-25 hours

Access time: 2 years

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Course Description

Make continuous improvement a team effort. Your employees who are closest to the customer and/or your products can clearly see where an improvement to operations is needed. By working together as a team, employees are empowered to improve the quality of the organization’s products and services for all customers, internal and external. In this course, learn how to create a continuous improvement team, conduct a root cause analysis, launch a process improvement initiative, analyze and report quality management, and more.

The Workforce

Leading Edge Learning

Estimated learner hours: 4-6 hours

Access time: 2 years

Credits: 4 SHRM PDCs

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Course Description

Master the art of employee engagement! The engaged employee is emotionally and intellectually committed to a company. However, employee retention and engagement are cited as the second most significant issue by business leaders impacting business success. Gallup’s research shows that only 13% of all employees are highly engaged, and 26% are actively disengaged. In this course, you will learn to increase employee engagement and how to build an irresistible organization.

Business Leadership, Operations, and Strategy

Leading Edge Learning

Estimated learner hours: 50-60 hours

Access time: 2 years

Credits: 5 SHRM PDCs

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Course Description:

Learn to understand and apply business strategy, marketing, communications, leadership, and teamwork into a workplace environment.

The course includes access to OneDay Strategy Simulation. An individualized simulation that allows you to put into practice your learnings throughout the module. With this ready-made course, you will have the skills and information you need to lead your organization towards success.

Learning Objectives:

  • Apply concepts associated with business leadership and marketing.
  • Model time management within a business setting.
  • Evaluate the business environment.
  • Recognize operational opportunities and constraints.
  • Conduct business analysis with emphasis on operations management.
  • Formulate strategic options and quantitative support for strategic options.


  • Know how to lead teams, manage conflict, and lead change.
  • Conduct hypothesis testing and follow-up.
  • Apply business ethics concepts and principles.
  • Conduct feasibility and implementation analysis.
  • Apply interpersonal communication skills within a legally compliant business operation.
  • Communicate strategy to key stakeholders.