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A Focus on Your Customer


Course Description

Get the competitive advantage with superior customer service. Some 80% of CEOs in a recent Gartner study said they provided exceptional customer service; however, only 8% of customers agreed. The challenges of customer service are many. In this course, gain the tools and processes to understand, implement, measure, and develop a great customer experience to gain a competitive advantage and keep your customers coming back for more.

This course comes from the 8-unit program, Leading Organizations. To learn more about or purchase the full program visit the Leading Organizations page.

4-6 Learner Hours | 4 SHRM PDCs

What will you learn?

  • The drivers of superior customer service.
  • The processes that lead to a great customer experience.
  • How to measure key indicators of your efforts.
  • How to develop a competitive advantage based on customer service.


Who is this course for?

  • Managers transitioning into a senior leadership role.
  • Junior Executives building skills to lead a department or division.
  • Senior Executives striving to expand their skills and broaden their strategic analysis abilities.

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